In it Together

We’re proud to be known for our exceptional customer care. 
From procurement to onboarding, day-to-day support, and ongoing training,
we’re there every step of the way.

How can we help?

It's our commitment to providing personalised service that truly sets us apart

Although our software is a ‘one-stop-shop’, we know one size doesn’t necessarily fit all. Every hospital and healthcare organisation is unique, with local operating procedures and requirements, so we partner with our customers to ensure efficient and successful outcomes for all.

Dedicated account management
Our team ensure personalised attention to your account, to help you optimise performance and answer any queries.
Operational and mobilisation support
We make the implementation of Synbiotix easy, with comprehensive assistance for smooth and stress-free adoption.
Complete end-to-end training and support
From first use to mastery, access on-demand training and support to get the most out of the system
Continuous customer-led product development
Your needs drive our innovation, ensuring Synbiotix evolves in tandem with your facility’s requirements.

Realise More in 3 easy steps

Improving efficiencies with Synbiotix starts with 3 steps. From creating the business case and helping you navigate internal processes to onboarding and roll-out, our consultative and collaborative approach ensures your success at every stage.

Step 1 - Business case and procurement

We guide you through crafting a compelling case and navigating procurement and IT processes efficiently.

Step 2 - Scoping and implementation

Together, we map out timelines and execute pilot tests, ensuring seamless integration and adoption from day one.

Step 3 - Handover and ongoing support

We facilitate a smooth transition, equipping you with complete training and ongoing assistance for optimal utilisation.

Current customer and need help?

Video tutorials and Scribes are available via your integrated Help Portal, and you can access on-demand training via Teams at any time. To book in-person training, or for any other support support or technical issues, email our team and we’ll respond as soon as possible.

Our Promise

We believe in the power of possibility. The possibility to push harder and go further. We are more than a technology company; we are enablers of transformation. And Realise More is our promise. It signifies our commitment to unlocking hidden capabilities and empowering teams to accomplish more than they ever thought possible. Realise More is not just a promise, it’s our guiding light for innovation, too. We are not content with the status quo; we embrace change, explore new horizons, and continually push the boundaries of what’s possible. We adapt, evolve, and stay ahead, ensuring our software is always at the forefront of the healthcare industry.

Our technology helps customers reduce, improve, track, or move,
it will always enable them to Realise More.